Terms & Conditions :
As there is no formal written contract between Shujo Aesthetics and patients for services provided, the following Terms & Conditions apply. Please ensure that you have read and fully understood them prior to booking in for any treatment.
We pride ourselves with dedicated and professional team. We strive to be acknowledged by our patients, suppliers and regulators and we will ensure that we recruit and support our
team through ongoing training opportunities so we have highly professional staff, whose ambitions are to exceed patient expectations.
Professional Registration
Shujo Medical Services Ltd t/as Shujo Aesthetics is registered with the Health & Social Care Act 2008 (Regulations 2014) & the Care Quality Commission (Regulations 2009) to provide aesthetic and surgical procedures.
Opening Hours
Currently, our clinic runs from 5:30 pm till 7:30 pm Mondays to Fridays and 9:00 am to 6:00 pm on Saturdays. We are flexible and will accommodate your appointments as best we can at different hours to suit your needs. We also carry out consultations remotely for your convenience. We are closed on Sundays and on Public Holidays.
Out of Hours Emergency Advice
Shujo Aesthetics monitors calls and emails throughout the day until 7.30 pm. If you experience any side effects or problems with the medication, contact us on 07983568228. If
it is not so urgent, you can email us on info@shujoaesthetics.co.uk or call the clinic on 01908 299324. If you experience any problems outside of these hours, please contact us for
advice or attend your local Accident and Emergency if needed.
Disability Statement
Being on the ground floor, we are able to provide access or toilet facilities to patients with wheelchair mobility needs
Consultations and Confidentiality
Consultations are conducted in private either face-to-face or remotely and all information given during consultations remains confidential.
Chaperones
For your own comfort, we encourage you to bring a family member or your friend to support your during your consultation and treatment at our clinic. Due to COVID pandemic, please only bring one person with you to ensure safely for all. We may also have arrangements for our chaperones to be present during consultation, assessment, treatment or review appointment.
Appointment Bookings
You can request an appointment online, send us an email or call the clinic.
We will need to check your age, request a Photographic ID and request a booking fee of £50 to secure your appointment.
Appointment Cancellation
If you are unable to attend your appointment, please contact us immediately on 01908299324 or by email info@shujoaesthetics.co.uk. Your advance notice to enable us to fill your
appointment slot with another client who may have been waiting. Failure to attend an appointment, without giving 48 hours prior notice, will result in £50 charge applied which will
either be deducted from your account in the clinic or will be taken before we book your next appointment.
We will endeavor to ensure that your appointment runs on time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance and find you another suitable appointment without delay.
In some cases, before your appointment, we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in the cancellation of your appointment reduced treatment time, or additional fees being charged.
Late Arrivals
Please do not arrive for your appointment early so that social distancing can be maintained during the pandemic but ensure you do give yourself enough time to avoid being late. Late arrival may result in reduced treatment time or forfeiting of the appointment.
Children
Apologies but we cannot chaperone your child whilst you are having treatment. Please would you kindly make arrangements at home. Failure to arrange care, will result in the
treatment being cancelled and loss of the value pack treatment or deposit. No children under the age of 16 years must be left unattended within the clinic at any time.
Treatments and Programmes
We are trained, approved and CQC Registered to provide safe and effective treatments and programmes offered at our clinic.
All treatments or programmes purchased as a course must be paid for in full in advance of the first treatment. All treatment courses must be taken within 12 months of the date of
purchase; any treatments left untaken after 12 months will be forfeited.
We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you of the reasons why. You will be liable for the cost of the initial consultation, deposit or treatment cost, where applicable.
It is the client’s responsibility to ensure that he or she provides us with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
Medication
Due to the legislative and regulatory requirements for the safe handling of prescriptive medication, no prescription medication cannot be returned once purchased.
Prescriptions
Medication will only be prescribed following a thorough consultation and in liaison with your GP. We will require your consent and your GP details so we can share your planned
treatment protocol with your GP.
Age verification
You will be required to provide evidence of Photographic ID before booking any appointments, making payments or having any treatment with us. We only treat patients
between ages 18 – 75 at our clinic.
Payment Terms
To secure an appointment with us a non-refundable booking fee of (add amount) is required.
You agree to pay the price in full on the day of your treatment and accept there will be no refunds for any reason.
We will accept payments via bank transfer and card payments but we will not accept cheques.
If payment of the treatment is not made in accordance with the earlier provisions, then we reserve the right to cancel any further bookings for your treatment and we will retain your booking fee.
Subject to compliance under this section, you will be given credit for the booking fee when you paid for all of the services, and treatments provided.
Our prices are quoted per treatment session. Each treatment must be paid for in full and more than one treatment will be required.
CCTV in operation
These premises are under CCTV Surveillance. Images are being recorded and monitored for the purposes of the prevention and detection of crime and for public safety.
Data Protection
Shujo Aesthetics take data protection responsibilities and patient confidentiality very seriously. Your privacy and security are important to us, so we will treat your data in line with Data Protection Act 2018 and GDPR Regulations as outlined in our Privacy Policy which explains how we collect, use, disclose, transfer and store your information.
Comments, Suggestions and Complaints
Should you have any comments, suggestions or complaints, please raise them initially with your clinician or the registered manager. Alternatively, you may put your comments, suggestions or complaints in writing to: info@shujoaesthetics.co.uk
Written complaints will be acknowledged within 2 working days, and we aim to give a formal response to complaints within 10 working days of the date it was raised.
If we were unable to solve your complaints, you can raise it further with ISCAS – Independent Sector Complaints Adjudication Service on info@iscas.org.uk or 02075366091.
