Overview
Our Aim — A Website for Everyone
We aim to make the Shujo Aesthetics website accessible and easy to use for all visitors, regardless of disability, assistive technology, or browsing preference.
If you experience any difficulty accessing content on our website, please contact us at info@shujoaesthetics.co.uk and we will do our best to help.
Our Commitment
What We Strive to Provide
We are working towards meeting the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. Our ongoing efforts include the following:
Readable Text & Contrast
We aim to maintain sufficient colour contrast between text and background throughout the site to ensure readability for users with low vision or colour blindness.
Keyboard Navigation
Our site is designed to be navigable by keyboard alone, supporting users who cannot use a mouse or rely on keyboard-based assistive technology.
Alternative Text for Images
Meaningful images on our site include descriptive alternative text so that users relying on screen readers can understand the visual content.
Clear Structure & Headings
We use a logical heading structure and clear page layout to help users navigate content efficiently, whether using a screen reader or scanning visually.
Mobile & Responsive Design
Our website is fully responsive, meaning it is designed to work across devices and screen sizes, including mobile phones and tablets.
Plain Language
We aim to write in clear, plain language throughout the site so that content is understandable without specialist knowledge.
Standards
The Guidelines We Work To
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, as defined by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities, including those affecting vision, hearing, mobility, and cognitive function.
While we are not a public sector body and are not legally required to meet these standards, we believe it is the right thing to do and are committed to continuous improvement.
Known Issues
Areas We Are Still Improving
We are aware of the following accessibility limitations and are working to address them. If you encounter any of these or other issues, please let us know.
| Issue | Impact | Status |
|---|---|---|
| Some older images may lack descriptive alt text | Screen reader users may miss context from those images | In Progress |
| Embedded booking forms are provided by a third-party system | Accessibility of those forms is subject to the third-party provider | Monitoring |
| Some PDF documents may not be fully screen-reader accessible | Screen reader users may have difficulty with some downloadable documents | In Progress |
Third-Party Content
Content Beyond Our Control
Some parts of our website include content or functionality provided by third parties — for example, our online booking system, payment processing, and embedded maps. We do not have direct control over the accessibility of these elements.
Where we have a choice of provider, we aim to select services with strong accessibility practices. If you have difficulty using any third-party feature on our site, please contact us and we will assist you directly.
Contact Us
We Are Here to Help
If you experience difficulty accessing any content on our website — or if you would like to request information in an alternative format — please get in touch. We will respond as quickly as we can.
Get In Touch
Need Help Accessing Our Website?
Email us directly at the address below and we will do our best to help you access the information or service you need.
info@shujoaesthetics.co.ukEnforcement
If You Are Not Satisfied
If you contact us with an accessibility concern and feel that we have not responded adequately, you may wish to contact the Equality and Human Rights Commission (EHRC), who enforce accessibility obligations in England, Scotland and Wales.
You can contact the EHRC via their website at equalityadvisoryservice.com.